Care & Maintenance

Timber is a natural product and therefore will show normal signs of wear and aging over a period of time. Correct and regular care and maintenance will greatly contribute to to preserving the integrity and longevity of the product.
It is the owner's responsibility to learn what is required in terms of care and maintenance and to ensure that that the correct care and maintenance is carried out at the correct intervals.

Important Factors to Acknowledge

How Climate can Effect Timber
  • With all natural timber products, prolonged exposure to direct heat and/or indirect heat (over 27°C) from any internal and/or external source may have a detrimental effect. It is recommended to take measures to prevent this from happening.
  • Relative humidity of the room where the floor is installed should be approx 45-55% but never below 30% or exceed 60%. Forté strongly recommend the use of a humidification or dehumidification system to prevent the relative humidity going outside of our recommendations.
  • The area where the Engineered Timber is located should be regularly ventilated to maintain a balanced humidity.
    The Effects of UV (Ultra Violet light) on Timber
  • Timber is naturally affected by UV light, a process known as Oxidisation. Timber left exposed to direct unfiltered UV rays, will noticeably change in colour especially in the first 1-3 months. Natural Oak finishes may yellow or darken over time.
  • Floor coverings such as rugs and mats should not be placed immediately after laying.
  • Flooring installed under rugs will not be exposed to UV light and therefore, will not allow the timber to oxidise. Forté recommends that rugs and furniture are to be moved around regularly to avoid discolouration.
  • To prevent Oxidisation, Forté recommends window protection such as UV tinted windows. Drapes or blinds can also be used as an extra preventative measure to minimize exposure to UV light.

    Cleaning Your Floor

    General instructions for cleaning Forté pre-finished timber flooring.
    Residential
  • Regular vacuuming or sweeping of the floor is recommended. If using a vacuum cleaner ensure you use a soft bristle head and make sure the wheels of the vacuum cleaner are clean and freewheeling to prevent damage of the coating.
  • To clean your floor, first vacuum it as per above them use a household mop with a microfiber pad, e.g. Bona Spray Mop, alongside Bona's Wood Floor Cleaner (both available from Forté).
  • When cleaning your floor it is important to wring the mop pad out; it should be wet but not sodden and dripping, as too much liquid on the floor could compromise the integrity of the product. Any spills or excess moisture on the floor should be cleaned up immediately.
    Commercial
  • Regular vacuuming or sweeping of the floor is recommended. If using a vacuum cleaner ensure you use a soft bristle head and make sure the wheels of the vacuum cleaner are clean and freewheeling to prevent damage of the coating.
  • To clean your floor, you may use a damp ring mop, providing it is used alongside the Bona Wood Floor Cleaner. Alternatively, the floor can be cleaned using a Bona Spray Mop. Note: When mopping it is important to wring the mop pad out; it should be wet but not sodden and dripping, as too much liquid on the floor could compromise the integrity of the product. Any spills or excess moisture on the floor should be cleaned up immediately.
  • If the commercial premise has high foot traffic, Forté recommends establishing a floor care & maintenance plan with a professional cleaner to ensure the floor is adequately cared for. Contact Forté’s technical team for further advice on who we recommend.

    Damage Prevention

    How to Prevent Damage
  • Protective felt pads should be adhered to the chair legs and furniture to protect the floor surface from scratches. Rubber castor wheels should be used where required.
  • Rugs or mats should be used at entrances (both inside and out) to minimise dirt and moisture from being tracked inside. The rugs/mats should be made from breathable materials (such as woven fabric). Avoid solid rubber or vinyl backing to prevent discolouration and moisture entrapment.
  • Rugs and mats should be kept clean and the underside free of dirt, grit or other abrasive materials.
  • Excess moisture on your floor such as spills or floods should be cleaned up immediately.
  • Pets nails should be kept well trimmed, paws clean and free from dirt, grit, and other abrasives.
  • Be cautious when wearing shoes on a timber floor, as uncapped stilettos or stones when embedded in the soles of a shoe can cause a lot of damage to the the surface of your floor.
  • When moving heavy objects, do not drag them on your timber floor - instead we recommend laying down a solid protective covering beforehand.
    What to do if your floor gets Damaged
  • In case of damage to the timber floor, we recommend contacting Forté’s technical team for advice on 0508 35 66 77.
  • If you wish to repair the floor yourself, floor repair kits are available directly from Forté for minor repairs.
  • Please note, Forté Warranties do not cover repairs carried out by non-professionals.

    Care & Maintenance Downloads

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